⭐️ Free shipping on all orders 59 Euro and above ⭐️

Frequently Asked Questions

Frequently Asked Questions

We answer the most common questions about about Store 2.0. If you didn't find the answer here, we'll be glad to help you by e-mail. Write us to info@afanasyevs.com
We answer the most common questions about about Store 2.0. If you didn't find the answer here, we'll be glad to help you by e-mail. Write us to info@afanasyevs.com
General Q&A
Italian products
General Q&A
Let's get the basics right
Who are you?
We are a family of four that are determined to create "the store of tomorrow". Some four years ago we realised how little conventional groceries have to offer to their customers. So we decided to change the retail model for good. What we mean by that read in our blog Creating the Store 2.0.
Why should I trust you?
Take a look at what others have to say. We couldn't have said it better ourselves.

First week that we started selling in Tallinn under Caffé Uno Baltics brand we did all the deliveries ourselves. We sought to understand the customers, the needs and the pains. We kept the prices low as we belive that the public goods such as coffee should be accessible by everyone.
Fast forward we have some of the highest retention rates in the industry, several brands that we represent in Northern Europe and the customers that text us on WhatsApp simply because they know they always get an answer.
You should too: text us now and we will get you a personalized service by Eve and myself – WhatsApp.
The Afanasyevs family
How are you any different?
We believe that the best service is built on trust and people relations. Our business is a long-term game that we can win if only our customers are happy.
Unlike many businesses around we do not hide behind policies and terms. If sh..t happend we seek to resolve it like a family. If a customer kindly asked for delivery on a weekend we will get it delivered personally. If we believe there is an extra mile that we can walk for our customers, we will happily do so.
We are different because for the family people relations is the number 1 priority.
Is there a guarantee?
Absolutely! You have our Promise: if you buy something from our store that you don't like – we will refund you 100%. No questions asked. Just drop us a line on info@afanasyevs.com, tell us about your experience, why you did not like the product, and we will issue a refund notice in no time. 
What's in it for me?
Quite a lot to be frank. Starting with the family approach, ending with obvisous retail innovations that we have to offer. But first and foremost are the products. We've got some of the finest selection of Mediterranean goods that are guaranteed to relieve you of stress.
Coffee, herbal teas, functional drinks, personal care – the everyday essentials that make little changes so vital for our everyday routine. Try them out!
Italian lifestyle
Questions about out product assortment
Why don't you sell original capsules by Nescafé Dolce Gusto and Nespresso?
We specialize in Italian drinks only.
Are your drinks any different from the original Nescafé Dolce Gusto and Nespresso capsules?
We work with the Dolce Gusto and Nespresso compatible capsules, but we trust the Italians to fill these capsules with drinks. Italian producers offer not only enduring charisma and pedigree, but also a wider range of flavors, biodegradable packaging, vitamins, minerals, and the functional properties of herbs and spices. 
Questions about terms of shipping and delivery
What countries do you ship to?
We ship to Estonia, Finland, Latvia, Lithuania, Sweden.
What is the cost of shipping?
Shipping to Estonia, Latvia, and Lithuania is free of charge. Shipping to Finland and Sweden is calculated at checkout.
Is there a threshold for free shipping?
For the Baltic states we deliver free of charge.
Update [10/08/2022]: shipping to Finland and Sweden is free on all orders 59 Euro and above.
How long does it take to deliver my goods?
  • Estonia – 1-2 business days.
  • Latvia, Lithuania – 2-4 business days.
  • Finland, Sweden – 3-5 business days.
Do you ship with a courier company or to a parcel locker?
We use Omniva and DPD that ship to the nearest parcel locker.
How do I know the location of the nearest parcel locker?
Find the nearest Omniva parcel locker in your area:

Find the nearest DPD parcel locker in your area:
How can I track my order?
Once fulfilled the order will be assigned with a tracking number. Enter it on:
Can I pick up from your store?
Absolutely. Select "Pick up in store" on checkout and collect in person at Priisle Tee 18, Tallinn.
Questions about types of payment, security and common issues
How can I pay for my order?
You can pay securely by a bank card VISA, MasterCard, American Express, internet services PayPal, integrated Apple Pay, bank transfer to our account.
Can I pay as a business entity (company)?
Yes, our VAT number is EE102476503. Once you make an order and email it to info@afanasyevs.com – we will raise an invoice for a bank transfer.
Do you support Cash On Delivery (COD)?
We do not support COD.
Can I pay with a bank card at your store?
We do not support payment terminals in store.

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About us
Domus Italiae is a family-run and owned company that specialises in Italian food and beverages, personal care and Italian lifestyle.
Our Promise
We have a money-back guarantee policy. You did not like the coffee? We give you a full refund.
No questions asked.
© 2022 Afanasyevs OÜ
Priisle tee 18, Tallinn, 13914, Estonia
+372 5740 8236
Distribution Baltics & Nordics
Afanasyevs OÜ, reg: 16464061
VAT: EE102476503
Tööstuse tn 48, 10416, Tallinn, Estonia
Bank details
IBAN: EE877700771007714657
Bank: AS LHV Pank
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For customer support please reach out by +372 5740 8236 or info@afanasyevs.com