Delivery times are indicative and depend on the destination, the quantity and type of goods, and the selected mode of transport.

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DELIVERY TIMES AND METHODS

• Delivery times are estimates and depend on the destination, the quantity and type of goods, and the selected shipping method. For international shipments, delivery times may also be affected by customs procedures and any requirements imposed by the destination country. Upon shipment, the customer will receive the information necessary to track the delivery, provided the chosen shipping service supports tracking.

EXTRAORDINARY CIRCUMSTANCES AND DELAYS

• Domus Italiae is committed to handling orders and shipments with the utmost care. Delays resulting from circumstances beyond Domus Italiae's direct control shall not be considered our responsibility. Such circumstances may include, by way of example: extreme weather conditions; disruptions or changes to transport routes; transshipments and delays in cargo handling; strikes or disruptions to logistics services; measures taken by competent authorities; regulatory changes affecting domestic, EU, or non-EU shipments; customs inspections and associated clearance times; and force majeure events or other circumstances unforeseeable at the time of order confirmation. In the event of such circumstances, Domus Italiae undertakes to inform the customer and cooperate in finding the most effective solution.

TRANSPORT COSTS AND ADDITIONAL CHARGES

• The shipping costs indicated in the order refer to the agreed transport service and do not necessarily include any additional charges related to the destination or the handling of the shipment.

Depending on the destination country, the type of goods, and the mode of transport, additional costs may apply, such as by way of example customs and clearance charges; local duties and taxes; document handling fees; logistics surcharges; costs arising from additional customer requests or services; and costs associated with delivery to specific areas or under special conditions. Any additional costs payable by the customer will be communicated prior to shipment, where ascertainable.

ASSISTANCE AND COMMUNICATION

• Our team is available to assist the customer throughout every stage of the order, from confirmation to delivery. For any information regarding orders, availability, payments, documentation, or shipping, you can contact Domus Italiae via the contact form on the website.