NEW USER REGISTRATION PROCEDURE:

Step 1: Register by clicking the “Log In/Register” link at the top right.
Step 2: Select “Register as Customer,” enter your details, and attach the required company documents.
Step 3: Submit all entered details, ensuring all *mandatory fields are filled in.
Step 4: Wait for our “Account Activation” email.

PLACING AND SUBMITTING AN ORDER REQUEST:

Step 1: Add products to your cart by selecting the desired quantities.
Step 2: Select the shipping method from the options in the pop-up window that appears.
Step 3: Select the loading method from the options in the pop-up window that appears.
Step 4: Loading is complete when the progress bar reaches 100%. At this point, you must accept the Terms and Conditions of sale to confirm and submit your order request.
Step 5: You will receive a confirmation email summarizing your request and the associated logistics details.
Step 6: The submitted order request will be subject to further verification of product availability and pricing.
Step 7: Following our verification, you will be sent the final proforma invoice; a deposit payment of 30% of the order total is required, to be confirmed by sending the bank transfer receipt (CRO) to info@domusitaliae.com.
Step 8: When the order is ready for shipment, you will receive an email requesting payment of the balance of the final proforma invoice (70% of the order total).
Step 9: After completing the steps above, please wait for our shipping confirmation, which will include the order tracking number.

ADDITIONAL INFORMATION:
- The shipping type and loading method can be modified at any time during the ordering process.
- If you select manual loading and later switch to pallet loading, the quantities currently in your cart will be rounded to the nearest number of pallets.
- Once the maximum load capacity (40" HC container) is reached, you must finalize the current order; any further items would require placing a new, separate order.

GENERAL ORDER INFORMATION:
Orders placed via the website constitute an order request and become binding only after verification and confirmation by Domus Italiae. Upon receipt of the order, we verify product availability, requested quantities, applicable prices, and shipping conditions based on the specified destination. The order is definitively confirmed only after these checks are complete, through the issuance of a proforma invoice specifying the total order amount, including transport costs and/or any additional loading charges selected during the ordering process. (see “Shipping and Services”).
Upon receipt of the pro-forma invoice, a payment of 30% of the invoiced amount is required; the order will then be accepted and confirmed, ready to be sent to Domus Italiae’s logistics system and enter the preparation queue—which takes 10 to 15 working days, depending on the product type and total order quantity—required to fully complete the order. In the next phase, the prepared order undergoes a quality check to confirm its suitability for transport. As soon as the order is ready for shipment, we will send a confirmation request for the payment of the remaining 70% balance of the pro-forma invoice."
Upon receipt of the balance, the order is ready for transport, and the customer can view the shipment tracking details in their web area once departure has been confirmed. Once the shipment arrives at its destination, our administrative department will promptly approve the Telex Release with the Customs Authorities, who will confirm the relevant customs clearance. Upon completion of these procedures, the customer can check the “Completed” status of their order in their web area and archive the necessary documentation for their company records.
Domus Italiae’s corporate policy is driven by the pursuit of total customer satisfaction, which translates into offering reliable, high-quality products.